hrc toto Platform Privacy Notice

This page describes what we collect when you use hrc toto and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, how we use it, and who may access it.

When you create an account on hrc toto, deposit funds, or play our games, we collect personal information necessary to verify your identity, process payments, and provide customer support. We also collect technical data about how you use our platform. This notice explains each category of data, our legal basis for collecting it, and your rights regarding that information.

If you have questions about our privacy practices, our support team is available during business hours to help clarify how we handle your data.

What we collect

We collect several categories of information when you use hrc toto. First, we collect account information: your name, email address, phone number, date of birth, and password. This is required to create and manage your account. Second, we collect identity verification documents: a copy of your Indonesian national ID (KTP), passport, or driver's license. We use this to confirm your identity before allowing withdrawals, as required by anti-money-laundering regulations.

Third, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet), transaction history, and deposit and withdrawal records. We do not store full credit card numbers or bank account numbers on our servers—payment processors handle that data separately. Fourth, we collect gameplay data: which games you play, your bet amounts, your wins and losses, and the time you spend on hrc toto. This helps us understand user behaviour and improve our service.

Fifth, we collect technical data: your IP address, browser type, device type, and operating system. We use cookies and similar tracking technologies to remember your login preferences and track how you navigate our platform. Sixth, we may collect communication data if you contact our support team—your messages, attachments, and any information you provide to resolve an issue.

Account data

Name, email, phone, date of birth, password. Required to create and manage your account.

Identity documents

Copy of KTP, passport, or driver's license. Required for withdrawal verification.

Payment data

Payment method, transaction history, deposit and withdrawal records. Processed by third-party payment providers.

Gameplay data

Games played, bet amounts, wins and losses, time spent. Used to improve our service and detect fraud.

Technical data

IP address, browser type, device type, operating system. Collected via cookies and similar technologies.

How we use your data

We use your data for several purposes. First, we use it to provide hrc toto's service: to create and manage your account, process deposits and withdrawals, and deliver the games and features you access. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer (KYC) regulations. This is a legal requirement in most jurisdictions where we operate.

Third, we use your data to detect and prevent fraud. We monitor for suspicious patterns—such as multiple accounts from the same IP address, unusual withdrawal requests, or rapid account creation and closure—to protect both you and hrc toto. Fourth, we use it to improve our service: we analyse gameplay data to understand which games are popular, which features users prefer, and where we can improve the user experience. Fifth, we use your data to communicate with you: we send account notifications, payment confirmations, and support responses to your registered email or phone number.

Sixth, we may use your data for marketing purposes if you have opted in. We may send you emails about new games, tournaments, or promotions on hrc toto. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your account preferences.

Third-party processors and data sharing

We do not sell your data to third parties. However, we do share your data with service providers who help us operate hrc toto. These include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), hosting providers (who store our servers), and customer support platforms. We have contracts with all these providers requiring them to protect your data and use it only for the purposes we specify.

We may also share your data if required by law—for example, if a court orders us to disclose information, or if we are required to report suspicious activity to financial regulators. We may also share data in the event of a merger, acquisition, or sale of assets, though we will notify you of any such change and your rights regarding your data.

Your rights and choices

You have several rights regarding your data on hrc toto. You can request access to the personal information we hold about you. You can ask us to correct inaccurate data. You can request deletion of your data, though we may retain some information for legal or operational reasons (for example, transaction records for tax compliance). You can object to certain uses of your data, such as marketing communications or fraud detection analysis.

You can also request that we restrict how we use your data, or ask for a copy of your data in a portable format. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe, typically within 30 days.

Cookies and tracking technologies

We use cookies and similar technologies (such as web beacons and pixels) to enhance your experience on hrc toto. Cookies are small files stored on your device that remember your preferences, such as your login status and language choice. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them).

We also use analytics cookies to track how you navigate hrc toto, which pages you visit, and how long you spend on each section. This helps us understand user behaviour and improve our platform. You can control cookies through your browser settings—most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use some features of hrc toto.

Data retention

We retain your data for as long as necessary to provide hrc toto's service and comply with legal obligations. Account information is retained while your account is active and for a period after closure to handle any outstanding transactions or disputes. Identity verification documents are retained for the duration required by anti-money-laundering regulations, typically several years. Payment records are retained for tax and audit purposes, typically seven years or longer depending on local law.

Gameplay data is retained to detect fraud and improve our service, typically for one to two years. Technical data (IP addresses, browser information) is retained for security purposes, typically for 90 days. If you request deletion of your account, we will delete your data subject to legal retention requirements.

Security and contact

We protect your data using encryption, secure servers, and access controls. Your password is encrypted and never stored in plain text. Payment data is handled by PCI-compliant processors. However, no system is completely secure, and we cannot guarantee absolute protection against all threats. If you suspect a data breach or unauthorized access to your hrc toto account, contact our support team immediately.

If you have questions about our privacy practices, or if you wish to exercise your rights regarding your data, contact our support team during business hours. We are available in English and can assist with privacy requests, data access, or account recovery. Our commitment is to keep your data protected and to be transparent about how we use it.